Privacy policy

BRAAIHUB™ PRIVACY POLICY

Last Updated: 2026

1. Introduction

BraaiHub™ ("we", "us", or "our") is a South African-based business operating from Johannesburg. We are committed to protecting your personal information and ensuring that your privacy is respected.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website and services, you agree to the terms of this Privacy Policy.

2. Compliance with South African Law (POPIA)

BraaiHub™ processes personal information in accordance with the Protection of Personal Information Act (POPIA).

We take all reasonable steps to ensure that your personal information is:

  • Collected lawfully and fairly
  • Used only for legitimate purposes
  • Protected against unauthorised access, loss, or misuse

3. Information We Collect

We may collect the following types of personal information:

Personal Details

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address

Payment Information

  • Payment method details (processed securely via PayFast)
  • Transaction details

Order Information

  • Products purchased
  • Order history
  • Delivery details

Technical Information

  • IP address
  • Device and browser type
  • Website usage data

Communication Data

  • Messages, emails, and support enquiries

4. How We Use Your Information

We only collect and use personal information necessary to:

  • Process and fulfill your orders
  • Deliver products to you
  • Provide customer support
  • Improve our website and services
  • Communicate with you about your order
  • Send marketing communications (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

5. Marketing & Communication

By providing your contact details, you consent to receive marketing communications from BraaiHub™.

You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

6. Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Shopify (our e-commerce platform)
  • PayFast (secure payment handling)
  • Aramex (delivery and courier services)
  • Service providers (analytics, hosting, email systems)

All third parties are required to handle your data securely and in accordance with applicable laws.

We do not sell your personal information.

7. International Data Transfers

Your information may be processed or stored outside South Africa (for example, via Shopify servers).

We take reasonable steps to ensure your data remains protected in accordance with applicable data protection laws.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes

10. Your Rights (POPIA)

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Withdraw consent for marketing
  • Object to certain processing activities

To exercise any of these rights please contact us using the details below.

11. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Understand how users interact with our website
  • Provide relevant advertising

You can disable cookies through your browser settings.

12. Third-Party Links

Our website may contain links to third party websites.

We are not responsible for the privacy practices of these external sites.

13. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

14. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

15. Contact Us

📧 Email: support.braaihub@gmail.com ⏰ Response within 24–48 business hours Monday to Friday — excluding South African public holidays